At Art-by-Olga, we are confident that you will love your art and be more than satisfied with your purchase. However, if there is an issue, please don't hesitate to reach out to us at email@example.com within 7 days of receiving your artwork. In your email, please include your reason for returning the item and your phone number. We will call you to find the best solution.
We offer a seven-day money-back guarantee on all artwork (excluding prints). If your purchase does not meet your expectations, you may return it within 7 days of receipt for a full refund or credit on the purchase price of the art.
Please note that return shipping costs are the responsibility of the customer, and the artwork must be securely packaged for return. Alternatively, you can return the item in person to 106 Barkly Street, St Kilda after a prior arrangement.
If you would like to return an item, please email us at firstname.lastname@example.org with your reason for returning the item, as well as the collection date and address.
Unfortunately, at this time, there are no returns available on special orders or orders shipped outside of Australia. Additionally, we will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is the case, the item will be returned to you.
In the event that you receive a damaged item, please contact us immediately. We will arrange for the item to be returned and either issue a refund or send a replacement, whichever you prefer.
If you receive an incorrect item, please contact us as soon as possible. We will arrange for the item to be returned and either issue a refund or send the correct item, whichever you prefer.
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us. Our goal is to make your shopping experience with Art-by-Olga as enjoyable and stress-free as possible.