© 2020 by art-by-olga

REFUNDS

Refund Policy

We hope you like your art. We offer a seven-day money back guarantee on all artwork (excluding prints). In the event that your purchase does not meet your expectations, you may return it within seven days of receiving the order. We will issue you a full refund or credit on the purchase price of the art, but you will be liable for the return shipping. 

You must ensure that the artwork is securely packaged for return shipping. At this time, there are no returns on special orders or orders shipped outside of Australia.  We will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense. If you would like to return an item, please email us at info@art-by-olga.com within 7 days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address.